Your voice, available 24/7
We build an assistant trained on your business. It knows your tone, your FAQs, your pricing. It handles the emails, the questions, and the follow-ups you keep forgetting at 11pm.
What can a smart assistant handle?
Handle incoming emails
A customer asks about pricing at 8pm on a Tuesday. Instead of sitting in your inbox until tomorrow, the assistant replies in your tone within minutes. Accurate answer, no delay.
Answer common questions 24/7
Hours, pricing, availability, how your service works. The same 10 questions you answer every single week. Your assistant handles all of them, any time of day.
Qualify every lead
New prospect reaches out? The assistant gathers what you need. Business type, size, budget, timeline. By the time it gets to you, you already know if it's worth a call.
Follow up with prospects
That lead from last Thursday who said they'd think about it? Your assistant follows up on the right schedule with a relevant, personal message. Not a blast. A real follow-up.
Summarize and route messages
Incoming messages get read, categorized, and sent to the right person with a summary. You see what needs your attention. Everything else gets handled.
Handle chat on your website
Visitors land on your site at midnight and have a question. Your assistant answers it, collects their info, and forwards qualified conversations to you in the morning.
How is this different from ChatGPT?
ChatGPT and generic AI
- ·Answers general questions, not yours
- ·Doesn't know your pricing or services
- ·Can't connect to your email or CRM
- ·You copy-paste every response manually
- ·Forgets everything between sessions
Your Prello assistant
- ✓Trained on your specific business and services
- ✓Knows your pricing, hours, and policies
- ✓Connected to your email, website, and tools
- ✓Replies on its own, in your voice
- ✓Learns and updates as your business changes
- ✓Runs 24/7. Never calls in sick.
Considering hiring instead? An admin costs $35,000 to $50,000/year. Your assistant costs a fraction of that and works every hour of every day.
Does it actually sound like me?
Yes. We train it on your real emails, your FAQ responses, your pricing pages. Remember that time you copy-pasted a quote and forgot to change the customer's name? Your assistant doesn't do that.
Trained on your content
We feed it your existing emails, FAQs, pricing pages, and product information. The more you give us, the more accurate it gets.
Matches your tone
Formal or casual, short or detailed. We configure it to write the way you write. If you sign off with 'Cheers,' so does your assistant.
Stays within its lane
It only answers what it knows. If it doesn't have the answer, it sends the conversation to you. No guessing, no making things up.
Gets updated as you change
New pricing, new services, new team members. You tell us what changed and we update the assistant. Always accurate, always current.
Your assistant handles the work you shouldn't be doing at 11pm
These are the numbers our customers see after 90 days with their Prello assistant.
$2,800
saved every month
12 hrs
back in your week
5.6×
return on what you pay us
How do we build your assistant?
1
Tell us how you communicate
10-minute conversation. You share the questions you get most, how you normally reply, and what kind of inquiries waste your time.
2
We train and test it
We build the assistant, train it on your content, and run it through real scenarios. Most go live in 5 to 10 days.
3
It runs. We maintain it.
Your assistant handles inquiries from here. If your business changes or something needs adjusting, we update it. Included in your plan.
What does automated customer service cost?
Your assistant is included in Optimize and Build plans. On Automate, it's an add-on. No per-message charges, no per-reply fees. Flat monthly subscription. Most businesses save $2,800/month or more, which means the assistant pays for itself in the first week.
See full pricingSmart assistant questions
That's your call. We can set it up to introduce itself as an assistant, or handle things as part of your team's normal communication. Most of our customers choose transparency. Either way, it sounds like you, not a generic bot.
It sends the conversation to you with a summary of what was asked. It never guesses and never makes things up. You pick up exactly where it left off.
Yes. We set it up to read incoming emails, draft replies in your voice, and send them on your behalf. Or it can flag the ones that need your personal attention and handle the rest.
Most assistants go live in 5 to 10 days. You share your existing FAQs, pricing, and how you normally respond. We train it, test it, and hand it over running. Updates after launch are included in your subscription.
You tell us, we update the assistant. It stays accurate as your business changes. Updates are included in your plan, no extra charge.
ChatGPT answers general questions. Your Prello assistant is trained on your specific business, your pricing, your tone, and your services. It connects to your email, your website, and your CRM. It doesn't just answer questions. It handles the work.
Your assistant is included in Optimize and Build plans. On Automate, it's an add-on. Flat monthly fee, no per-message or per-reply charges. Most businesses save $2,800/month or more, which means the assistant pays for itself in the first week.
None. You describe how you communicate and what questions you get. We build the assistant, train it, and maintain it. If something needs changing, you tell us in plain English and we handle it.
See what your assistant would handle
Tell us about your business and the messages you deal with every week. We'll show you exactly what it would take off your plate.
See everything we build: All solutions