Privacy policy

This policy explains what data Prello collects, why we collect it, how we store it, and what rights you have. We keep it short and clear. If something is not covered here, email us and we will answer directly.

What we collect

When you use prello.io, we collect:

• ·Your name and email address when you create an account
• ·The conversation you have with our discovery chat
• ·The proposal we generate based on that conversation
• ·Business information you share with us to build your system (company name, tools you use, workflow details)
• ·Usage data such as pages visited and actions taken, collected through Google Analytics and Microsoft Clarity
• ·Behavioral data such as clicks, scrolls, and mouse movements, collected through Microsoft Clarity to understand how visitors interact with the site
• ·Technical data such as your browser type, device type, and IP address

We do not collect payment details directly. Payment processing is handled by Stripe, which has its own privacy policy and PCI-DSS compliance.

Why we collect it

We only collect data that serves a clear purpose:

• ·Account information: to identify you and give you access to your dashboard
• ·Chat and proposal data: to build your automation system based on what you tell us
• ·Business information: to design, build, and maintain your custom system
• ·Usage and technical data: to improve the product and fix issues

We do not use your data for advertising. We do not sell, rent, or share your personal information with third parties for their own purposes.

How we store it

All data is stored on Supabase, hosted on AWS in the United States. Your data is isolated using row-level security, which means your information is never accessible to other customers.

We retain your data for as long as your account is active. If you cancel your subscription, we keep your data for 30 days in case you want to come back. After that, it is permanently deleted. If you request deletion at any time, we delete your data within 10 business days.

Cookies and tracking

We use cookies for two purposes:

• ·Session cookies for authentication (keeping you logged in)
• ·Google Analytics cookies to understand how people use the site (pages visited, time on page, general location)
• ·Microsoft Clarity cookies to capture behavioral metrics, heatmaps, and session replay (clicks, scrolls, mouse movements)

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. We also use this information for site optimization and fraud and security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We do not use third-party advertising cookies. Google Analytics data is anonymized and not linked to your personal account.

Your rights

You have the right to:

• ·Request a copy of all data we hold about you
• ·Ask us to correct any inaccurate information
• ·Ask us to delete your account and all associated data
• ·Opt out of any email communications at any time
• ·Opt out of Google Analytics tracking (your browser settings or a browser extension can do this)
• ·Opt out of Microsoft Clarity tracking (your browser settings can block Clarity cookies)

To exercise any of these rights, email hello@prello.io. We will respond within 5 business days.

Third-party services

We use a small number of third-party services to run Prello. We share only the minimum data required for each to function:

• ·Supabase: database and authentication (hosted on AWS, US East)
• ·Vercel: website hosting and content delivery
• ·Google Analytics: anonymous usage analytics
• ·Microsoft Clarity: behavioral analytics, heatmaps, and session replay to improve the website experience
• ·Stripe: payment processing (handles card data directly, never touches our servers)
• ·Anthropic: powers the discovery chat (conversation data is sent to generate your proposal)

Each of these services has their own privacy policy. We encourage you to review them if you want to understand how they handle data.

Children

Prello is designed for business owners. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we will delete it immediately.

Changes to this policy

If we make material changes to this policy, we will notify you by email at least 30 days before the change takes effect. The date at the top of this page shows when it was last updated.

Contact

Questions about this policy or how we handle your data? Email hello@prello.io or use our contact form.