Your store runs. You don't have to.
You know where the money leaks are. Abandoned carts, missed follow-ups, stockouts nobody caught in time. We build the systems that close those gaps. More revenue from the customers you already have.
Where does your store lose money every week?
70% of carts get abandoned. Most stores do nothing about it.
The average ecommerce store loses 70% of carts before checkout. A well-timed 3-email recovery sequence can bring back 12 to 18% of that revenue. Most stores don't have one.
Your best product sells out and nobody notices for 3 days.
Out-of-stock issues cost US retailers $634 billion a year. One bestseller at zero inventory for 5 days means roughly $1,250 in lost revenue and customers shopping at your competitor.
After checkout, the relationship just stops.
Most stores send a confirmation email and nothing else. No follow-up, no review request, no repurchase prompt. Meanwhile, 60% of DTC revenue comes from returning customers.
Returns eat 20 minutes of staff time. Each.
Someone reads the email, approves it, sends a label, updates the order. Manual return processing takes an average of 9.5 days. Purpose-built systems cut that to 3 to 5 days and reduce costs by 30%.
Acquiring a new customer costs 5 to 25 times more than keeping an existing one. A 5% increase in retention boosts profits by 25 to 95%. That's where these systems pay for themselves.
What does Prello build for ecommerce stores?
Abandoned cart recovery
Customers who leave at checkout get a sequence. A reminder at 1 hour, a follow-up at 24 hours, a final nudge at 72 hours. Abandoned cart emails hit 50% open rates and recover 12 to 18% of lost revenue.
Post-purchase sequences
After a purchase, customers get shipping updates, a delivery confirmation, a review request at day 7, and a repurchase prompt timed to your product cycle. Stores with these flows see 45% higher second-purchase rates.
Inventory alerts and sync
When a product drops below your threshold, you get notified immediately. Selling on multiple channels? We sync inventory in real time so you stop overselling and refunding.
Return handling
Customer requests a return. The system approves it, sends the label, updates the order status, and queues the refund. Your team only sees exceptions. Processing time drops from 9.5 days to under 5.
Review request system
Every customer who hasn't left a review gets asked at the right time. After delivery, after a positive support interaction, or after a repeat purchase. More reviews, better rankings, more trust.
Customer reply assistant
An assistant that handles order status questions, return requests, and product recommendations. Responds in under 3 seconds, costs $0.50 per interaction instead of $6 for a human agent, and runs 24/7.
What does it cost and how fast does it pay off?
Most ecommerce systems go live in 5 to 10 days. Pricing starts at $200 per month per workflow plus a $200 setup fee per workflow. A single abandoned cart sequence typically covers the entire subscription cost within the first month.
5-10 days
to go live
12-18%
of abandoned cart revenue recovered
$3.65
revenue per cart recovery email sent
Questions from ecommerce stores
Yes. We connect directly to Shopify and WooCommerce. Order data, customer data, inventory. All available for the systems we build. If you sell on another platform, tell us and we'll check compatibility.
Most ecommerce systems go live in 5 to 10 days. Abandoned cart sequences typically recover orders within the first few days. Post-purchase flows start building repeat revenue within the first month.
Yes. We build different flows for first-time buyers, repeat customers, high-value orders, and specific product categories. Whatever segmentation makes sense for your store.
Yes. If you sell on Shopify, Amazon, or other channels, we sync inventory and alert you when any channel drops below your threshold. Real-time sync reduces overselling incidents by 90 to 95%.
Updates are included in your subscription. Tell us what you want changed and we update it. No delays, no extra charge.
Yes. We build assistants that handle common questions like order status, return requests, and product recommendations. They respond in under 3 seconds and cost a fraction of a human agent per interaction.
A full-time customer service hire costs $60,000 to $80,000 per year with benefits and tools. Prello starts at $200 per month per workflow plus a $200 setup fee per workflow, runs 24/7, and handles the repetitive work so your team focuses on what matters.
Tell us about your store
Describe where you're losing revenue and where staff time goes. We'll show you what we'd build and what it would recover.